Intercom is a great messenger, but you pay a premium for basic support features and AI that charges per resolution plus seat costs. Bunloop gives you the whole support suite and marketing automation on one data model.
Marketing and support share the exact same events, custom objects, and segments.
Kota resolves tickets just like Fin, but you don't pay per-seat for the agents backing it up.
Email, chat, WhatsApp, and SMS built into the core inbox without marketplace add-ons.
Intercom's per-seat pricing scales aggressively as your team grows.
Intercom's outbound messaging lacks the visual canvas and logic of a true automation platform.