AI agent · Kota

Meet Kota — the AI support agent that resolves.

Kota answers from your help center, resolves conversations end to end, and hands off to a human the moment it should. Trained on your content, grounded in your CRM, billed per resolution — like Fin, without the lock-in.

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app.bunloop.com / kota
KotaAI agent● confidence 0.94
How do I reset my API key?
Go to Settings → API keys → Rotate. Your old key works for 24h.
from: Help center · “Rotating API keys”
Resolved by Kota · billable · CSAT 5★
Low confidence or “talk to a human” → instant handoff to an agent

Resolves, not deflects

Kota answers the actual question and closes the loop, not just links an article.

Knows when to hand off

Low confidence, negative sentiment, or "talk to a human" → instant escalation.

Grounded in your content

Trained on help-center articles, macros, and past replies. Cites its source.

Trustworthy by design

Confidence scores and citations on every answer.

Kota shows its confidence and the source it answered from. Set thresholds for when it replies, when it suggests, and when it hands a human the wheel.

  • Confidence, intent, and sentiment tracked per reply
  • Handoff rules by keyword, topic, attempts, or timeout
  • Memory so follow-ups stay in context
app.bunloop.com / kota
KotaAI agent● confidence 0.94
How do I reset my API key?
Go to Settings → API keys → Rotate. Your old key works for 24h.
from: Help center · “Rotating API keys”
Resolved by Kota · billable · CSAT 5★
Low confidence or “talk to a human” → instant handoff to an agent
Pricing you can predict

Pay per resolution, not per seat.

A conversation Kota resolves without a human is a billable resolution. Human-only conversations are never billed as AI. No surprise seat math.

app.bunloop.com / inbox / conv_8412
#8412Webhook returning 500s
● urgentopenchannel · emailassigned · Dev team
First response SLA07:42 left
Resolution SLA03:58:11 left
PriorityUrgent (P1)
AssigneeRound-robin → Dev team
Auto-escalates to on-call if first-response SLA breaches
Developers

Drop Kota into your product in two lines.

Add the widget to your site or app, point Kota at your help center, and it starts resolving. No model wrangling, no prompt engineering required.

<script src="https://cdn.bunloop.com/widget.js"
  data-workspace="ws_01J8K"
  data-agent="kota"></script>
// Kota answers from your help center instantly
FAQ

Common questions

Put Kota on the front line.

Free forever for < 1,000 users. No credit card required.

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