Statuses, priorities, SLAs, assignment, and CSAT — unified with live chat and email, so every customer issue is tracked from open to resolved.
Statuses, priorities, tags, and custom fields on every ticket.
First-response and resolution targets with auto-escalation on breach.
Collect a satisfaction score on resolution and report on it by team.
No separate ticketing tool. A chat, an email, or a form submission all become trackable tickets with the same routing, SLAs, and reporting.
Free forever for < 1,000 users. No credit card required.